The Soteria Group Ltd

Privacy Policy - Terms and Conditions - Cookie Policy - Sales/

Product Policy

Introduction

The Soteria Group Ltd is committed to data security and the fair and transparent

processing of personal data. This privacy policy (Policy) sets out how we will treat the

personal data which you provide to us in compliance with applicable data protection law, in

particular the General Data Protection Regulation (EU) 2016/679 (GDPR).

Please read this Privacy Policy carefully as it contains important information on who we

are, how and why we collect, store, use and share personal data, your rights in relation to

your personal data, how to contact us and supervisory authorities in the event that you

would like to report a concern about the way in which we process your data.

It is important that you read this privacy notice together with any other privacy notice or fair

processing notice we may provide on specific occasions when we are collecting or

processing personal data about you so that you are fully aware of how and why we are

using your data. This privacy notice supplements the other notices and is not intended to

override them.

This privacy notice aims to give you information on how The Soteria Group collects and

processes your personal data through your use of this website, including any data you

may provide through this website, purchase a product or service.

This website is not intended for children and we do not knowingly collect data relating to

children.

Who are we?

The Soteria Group was incorporated in 2023, Company number 15106506. Our registered

adress is 71 Rectory Road, Essex, CO12 5LD.

For the purposes of the GDPR, The Soteria Group is the ‘controller’ of the personal data

you provide to us.

We have appointed a Data Controller who is responsible for overseeing questions in

relation to this Privacy Policy. If you have any questions about this Privacy Policy, including

any requests to exercise your legal rights, please contact the Date Controller, Ty Jewell

ty.jewell@thesoteriagroup.co.uk.

The Soteria Group owns and operates www.thesoteriagroup.co.uk.

This Policy, together with our Website terms of use and Cookie Policy, as well as any other

documents referred to in them, sets out the basis on which The Soteria Group processes

personal data

Privacy Policy

What personal data do we collect for Education?

We may collect, store and otherwise process the following personal data:

Only relevant and intended for purpose information is collected, processed and stored.

The information is stored securely with limited access and only kept for the length of time

specified in line with individual governing bodies.

Information you or your approved centre (training provider or employer) provide to us:

If you:

• Complete a form on our website;

• Correspond with us by phone, e-mail, or in writing;

• Report a problem;

• Enter into a contract with us to receive products and/or services;

• Register a learner for a qualification;

We may collect your name, date of birth, ethnicity, e-mail address, postal address,

telephone number and job role. For the purposes of providing support to our learners we

will ask for information relating to disabilities and their direct contact details.

Information we collect about you

If you visit our Website, we may automatically collect the following information:

• Technical information, including the internet protocol (IP) address used to connect your

computer to the Internet, login information, browser type and version, time zone setting,

browser plug-in types and versions, operating system and platform;

• Information about your visit to our website such as the products and/or services you

searched for and view, page response times, download errors, length of visits to certain

pages, page interaction information (such as scrolling, clicks, and mouse-overs), and

methods used to browse away from the page.

Please see our cookie policy for further details.

When our clinical services are used

We respond to service request calls by getting medical help to patients as quickly as

possible. Every time we receive a job request call, our staff record the relevant details and

use information about the nature of the patient’s illness or injury to ensure they are sent

the right medical help.

What kind of personal information do we process?

The following information is taken when medical care is required;

• Name of patient

• Age of patient

• Gender of patient

• Contact details of patient

• Reason why our service is required

• Any relevant medical history of the patient

• The recording of the request call

Other information that may be processed includes;

• Medical treatment provided to the patient.

• Visual images for example CCTV and Still Photography.

• Religious or similar beliefs

• Racial and ethnic origin

• In some cases it may be appropriate to obtain contact details of other individuals present

at the scene.

How will the information be used and what is the lawful basis?

Information is processed to promote or support the provision of healthcare services to

patients. Personal information is processed on the lawful basis that;

• We have a legal duty to perform our tasks in the public interest [GDPR Art 6(1)(e)].

• It is necessary to protect someone’s life [GDPR Art 6(1)(d)].

• You have given us your consent [GDPR Art 6(1)(a)].

• You have given us your explicit consent [GDPR Art 9(2)(a)].

Will my information be shared with anyone else?

It may be appropriate to share your information with other services and third parties. These

can include:

• NHS Commissioners, who are responsible for procuring healthcare services to meet

patient’s needs.

• Hospitals for example where a pre alert is necessary for an acutely ill patient on route to

Hospital.

• Out of Hours GP services to provide alternative medical services where deemed

appropriate.

• Social Services where there is a concern for the welfare of the patient or others involved.

• Mental Health services where the patient has a mental health illness and specific

treatment is required.

• Dental Service providers may be contacted where the Emergency relates to dental

complaints.

• Next of Kin, where the patient has requested us to make the person aware of any

ongoing incident.

We will share information with other third parties if there is a statutory basis for disclosure

or a requirement to comply with a court order [GDPR Art 6(1)(c)].

Only relevant and intended for purpose information is collected, processed and stored.

The information is stored securely with limited access and only kept for the length of time

specified in line with individual governing bodies.

Information about other people

If you provide information to us about any person other than yourself, such as your

relatives, next of kin, your advisers or your suppliers, you must ensure that they

understand how their information will be used, and that they have given their permission

for you to disclose it to us and for you to allow us, and our outsourced service providers, to

use it.

Sensitive Personal Data

In certain limited cases, we may collect certain sensitive personal data from you (that is,

information about your racial or ethnic origin, political opinions, religious beliefs, trade

union activities, physical or mental health, sexual life, or details of criminal offences, or

genetic or biometric data). However, we will only do so on the basis of your explicit

consent.

How do we use your personal data?

When we ask you to supply us with personal data we will make it clear whether the

personal data we are asking for must be supplied so that we can provide the products and

services to you, or whether the supply of any personal data we ask for is optional.

We will only use your personal data when the law allows us to. Most commonly, we will

use your personal data in the following circumstances:

Contract performance: we may use your personal data to fulfil a contract, or take steps

linked to a contract:

• To provide the products and/or services to you;

• To communicate with you in relation to the provision of the products and services;

• To provide you with administrative support such as account creation, security, and

responding to issues; and

Legitimate interests: where this is necessary for purposes which are in our, or third parties,

legitimate interests. These interests are:

• Providing you with newsletters, surveys, information about our awards and events, offers,

and promotions, related to products and services offered by The Soteria Group which may

be of interest to you;

• Communicating with you in relation to any issues, complaints, or disputes;

• Improving the quality of experience when you interact with our products and/or services,

including testing the performance and customer experience of our Website;

• Performing analytics on sales/marketing data, determining the effectiveness of

promotional campaigns.

NOTE: you have the right to object to the processing of your personal data on the basis of

legitimate interests as set out below, under the heading Your rights.

Generally, we do not rely on consent as a legal basis for processing your personal data

other than in relation to sending third party direct marketing communications to you via

email or text message. You have the right to withdraw consent to marketing at any time by

contacting us.

Consent: where you have given your express consent to receive marketing

communications, we may use your personal data to:

• Send you newsletters, surveys, information about our awards and events, offers, and

promotions, related to products and services offered by The Soteria Group which may be

of interest to you;

• Developing, improving, and delivering marketing and advertising for products and

services offered by The Soteria Group.

Where required by law: we may also process your personal data if required by law,

including responding to requests by government or law enforcement authorities, or for the

prevention of crime or fraud.

Who do we share your personal data with?

We take all reasonable steps to ensure that our staff protect your personal data and are

aware of their information security obligations. We limit access to your personal data to

those who have a genuine business need to know it.

We may also share your personal data with trusted third parties to provide our services,

including:

• Legal and other professional advisers, consultants, and professional experts;

• Service providers contracted to us in connection with provision of the products and

services such as providers of IT services and customer relationship management services;

and

• Analytics and search engine providers that assist us in the improvement and

optimisation of our Website.

We will ensure there is a contract in place with the categories of recipients listed above

which include obligations in relation to the confidentiality, security, and lawful processing of

any personal data shared with them.

We do not sell or provide your personal information to any third-parties outside of the

above.

We do not share with a third-party recipient located outside of the European Economic

Area.

We will share personal data with law enforcement or other authorities if required by

applicable law.

Our Medical Services

Under this policy, we promise to endeavour to:

• To keep your data safe.

• To remove or delete your data as soon as we no longer need to keep it. (Checked 12

monthly or on request)

• To never sell your data.

• To make sure you are aware of your rights, in the clearest way possible.

How we will use the information you give us?

We will only use your information on the basis that it is necessary to:

• Administer your event medical cover contract.

• To provide an offer or quotation for an event medical cover contract.

• To help process or resolve a complaint.

• To with your explicit consent, provide you within information about future services we

may offer.

• To help prevent or reduce financial crime.

Who do we send your information to?

Where we need to pass information to other firms, it will only be for the purpose outlined

above

By other firms, we mean:

• Healthcare Bodies

• Compliance consultancy.

• Companies who process, administer, or destroy our records.

• Marketing consultants.

• A regulator such as the CQC

• A crime prevention body.

• Your venue, local authority or other person who has requested proof of event medical

cover, with your consent only.

Why do we get in touch with you?

When we contact you, it will either be for administering your contract for event medical

cover or resolving a complaint.

It could also be because we have a legitimate interest in offering you a related product in

the form of:

• An invitation to take out medical cover with us for future events

• Following up with quotations you have received from us, or

• Following up an application or enquiry which you have made to us

For any other marketing it will only be with your consent and you will be able to withdraw

your consent or unsubscribe easily at any time.

If we need to obtain information which is by nature sensitive, we will only do so on the

basis that it is in the public interest.

Where will your information be stored?

Only relevant and intended for purpose information is collected, processed and stored.

This information is stored securely within the UK by us, in mostly a secure electronic

format with limited access and only kept for the length of time specified in line with

individual governing bodies.

If we send your data to a third party, we will have undertaken a due diligence check on

them to ensure they are either GDPR compliant or covered by necessary contractual

controls (if outside of the European Economic Area) to ensure compliance relative to

GDPR is present.

What type of personal information do we need?

To administer your event medical contract and offer you a contract, we will need to collect

contact details from you.

We will only collect what is necessary and will only keep it for as long as we are required

to do in line with our data retention policy. You can ask us for a copy.

When you apply for a job with us

What kind of personal information do we process?

When you apply to work with The Soteria Group;

• Your name

• Your contact details including email address, home address and telephone numbers

• Details of your CV which can include work experience, locations, dates and positions

held, DBS and any relevant certificates.

• Names and contact information of your referees

• Equal opportunities information such as race, ethnic origin and disabilities.

Employee records including;

• Employment history with the organisation

• Employment terms and conditions (e.g. pay, hours of work, holidays, benefit, absence)

• Any accidents connected with work

• Sickness records

• Any training taken

• Any disciplinary action

• Personal details relating to occupational health

• Bank Account details

• Pension details

• Contract and supporting documentation

• Next of Kin contact details

• Information collected as part of the recruitment process.

During employment, information may be provided directly by the staff member or

generated as a direct result of activities related to your employment.

How will the information be used and what is the lawful basis?

Information is processed in a variety of paper and electronic formats and is used to;

• Create and maintain your staff record (GDPR Art 6(1)(b) Processing in necessary for the

performance of a contract to which the data subject is party or in order to take steps at

the request of the data subject prior to entering into a contract.

• Communicate with you throughout your employment with The Soteria Group. (GDPR Art

6(1)(b) – Processing in necessary for the performance of a contract to which the data

subject is party or in order to take steps at the request of the data subject prior to

entering into a contract.

• Monitor equal opportunity statistics and help us understand staff demographics (GDPR

Art 9(2)(a) – we have your explicit consent to process this data)

• Check criminal records every 5 years to help make safer working environments (GDPR

Art 9(2)(a) – we will ask for your explicit consent to process this data) (GDPR Art 10 –

Personal data relating to criminal convictions and offences includes personal data

relating to the alleged commission of offences by an individual, proceedings for an

offence committed or alleged to have been committed by an individual or the disposal of

such proceedings (including sentencing)

• To maintain sickness records (GDPR Art 9(2)(h) – is necessary for the assessment of the

working capacity of the employee)

• Check facts about your qualifications (GDPR Art 9(2)(b) – is necessary for the purposes

of carrying out obligations in the field of employment and social security and law)

Will my information be shared with anyone else?

We carry out Enhanced Disclosure for existing staff already undertaking Regulated Activity,

who move by secondment, promotion, or transfer to another Regulated Activity, and have

never had a CRB/ DBS disclosure carried out before, or has a disclosure that is more than

five (5) years old. A new disclosure will also be processed where a previously issued

disclosure does not contain a PoCA or PoVA check where one is required. Follow this link

for more information on Trust’s DBS policy. The Trust use the services of Atlantic Data to

carry out criminal records check via the Disclosure and Barring Service (DBS). Please

follow the link below to access their privacy policy. https://www.disclosures.co.uk/index.php

How do we obtain your information?

We mostly gather information from you, which you submit to us via our website, by

telephone, face to face, by email or by post.

Further information

What are my legal rights?

Under GDPR, as an EU citizen, you would have the following rights:

• You have the right to complain to the Information Commissioner at www.ico.org.uk, Tel

0303 123 11132.

• You have the right to know how, why and where we process your data, as explained in

this document.

• You have the right to obtain a copy of your personal information from us, without charge

by contacting us in writing, at the address above marking your correspondence FAO The

Data Controller, Ty Jewell or by emailing us.

• This may include the right to transfer information to other providers.

• Any request you make to us can take up to 30 days to facilitate.

• We will provide the information to you in an electronic format.

• You also have the right to know, to whom we have passed your information.

• We may ask for proof of identity, or additional questions in order to process your

request.

• You have the right to ask us to correct information which we hold which is not accurate.

• You have the right to ask us to delete your information or stop using it, unless it is

necessary for us to retain it for legal purposes.

• You may have the right to object if decisions about you are made solely by a computer.

How Secure is my information

There are appropriate technical and security measures in place to ensure the

confidentiality, integrity and availability of our systems and personal information.

We do not share any of the information you provide with third parties for marketing

purposes and it will never be sold.

Every individual has rights in relation to how their data is processed. These rights are

detailed below;

• The right to know how your data is processed; this is explained to you in this privacy

notice

• The right to know what personal information we hold about you; this can be exercised by

sending us a subject access request using the contact details below. We will respond

within one month.

• The right to rectification; you can make a request to have any inaccuracies in your data

rectified or completed it if it is incomplete

• The right to erasure; also known as the ‘right to be forgotten’. We will comply with any

request for your data to be erased.

• The right to restrict processing: you the right to limit the way that we use your data.

• The right to object to processing; all processing will stop if you tell us why you object and

we agree with you.

• The right to data portability; you can ask us to transfer your data to another organisation

or give it you.

Your rights are determined by the legal basis upon we process your information, therefore

in some circumstances not all rights will be applicable. Further explanation on your rights

and how they can be exercised are provided on our data subject rights document.

How long will you keep your personal data?

Where there is a contract between us, we will retain your personal data for the duration of

the contract, and for a period of six years following its termination or expiry, to ensure we

are able to comply with any contractual, legal, audit and other regulatory requirements, or

any orders from competent courts or authorities.

Where you have consented to marketing communications, you may change your

preferences or unsubscribe from marketing communications at any time by clicking the

unsubscribe link in an email from us.

Where do we store your personal data and how is it protected?

We take reasonable steps to protect your personal data from loss or destruction. We also

have procedures in place to deal with any suspected data security breach. We will notify

you and any applicable regulator of a suspected data security breach where we are legally

required to do so.

Where you have a username or password (or other identification information) which

enables you to access certain services or parts of our Website, you are responsible for

keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure.

Although we will do our best to protect your personal data, we cannot guarantee the

security of your personal data transmitted to our Website; any transmission is at your own

risk. Once we have received your personal data, we will use strict procedures and security

features to try to prevent unauthorised access.

All data will be held electronically and stored via two point verification, only staff with a

requirement to do so will be able to access this information.

Right to access

You have the right to request a copy of the personal data that we hold about you by

contacting us at the email or postal address given below. Please include with your request

information that will enable us to verify your identity. We will respond with 30 days of

request. Please note that there are exceptions to this right. We may be unable to make all

information available to you if, for example, making the information available to you would

reveal personal data about another person, if we are legally prevented from disclosing

such information. Or if your request is manifestly unfounded or excessive.

Right to rectification

We aim to keep your personal data accurate and complete. We encourage you to contact

us using the contact details provided below to let us know if any of your personal data is

not accurate or changes, so that we can keep your personal data up-to-date.

Right to erasure

You have the right to request the deletion of your personal data where, for example, the

personal data are no longer necessary for the purposes for which they were collected,

where you withdraw your consent to processing, where there is no overriding legitimate

interest for us to continue to process your personal data, or your personal data has been

unlawfully processed. If you would like to request that your personal data is erased, please

contact us using the contact details provided below.

Right to object

In certain circumstances, you have the right to object to the processing of your personal

data where, for example, your personal data is being processed on the basis of legitimate

interests and there is no overriding legitimate interest for us to continue to process your

personal data, or if your data is being processed for direct marketing purposes. If you

would like to object to the pressing of your personal data, please contact us using the

contact details provided below.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the further

processing of your personal data. This right arises where, for example, you have contested

the accuracy of the personal data we hold about you and we are verifying the information,

you have objected to processing based on legitimate interests and we are considering.

whether there are any overriding legitimate interests, or the processing is unlawful and you

elect that processing is restricted rather than deleted. Please contact us using the contact

details provided below.

Right to data portability

In certain circumstances, you have the right to request that some of your personal data is

provided to you, or to another data controller, in a commonly used, machine-readable

format. This right arises where you have provided your personal data to us, the processing

is based on consent or the performance of a contract, and processing is carried out by

automated means. If you would like to request that your personal data is ported to you,

please contact us using the contact details provided below.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply

with your request due to an exception we will explain this to you in our response.

Complaints

If you believe that your data protection rights may have been breached, and we have been

unable to resolve your concern, you may lodge a complaint to the applicable supervisory

authority or to seek a remedy through the courts. Please visit https://ico.org.uk/concerns/

for more information on how to report a concern to the UK Information Commissioner’s

Office.

Links to Third Parties

We link our website directly to other sites and our approved third parties that may handle

or have access to your personal data. This privacy policy does not cover external websites

and we are not responsible for the privacy practices or content of those sites. We

encourage you to read any privacy policy of any external websites you visit via links on our

website.

Changes to our Policy

Any changes we may make to our Policy in the future will be posted on this page and,

where appropriate, notified to you by e-mail. Please check back frequently to see any

updates or changes to our Policy.

Terms & Conditions

Acceptance of terms

Your access to and use of www.thesoteriagroup.co.uk ("the Website") and any Services

referred to, is subject exclusively to these Terms and Conditions. You will not use the

Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By

using the Website you are fully accepting the terms, conditions and disclaimers contained

in this notice. If you do not accept these Terms and Conditions you must immediately stop

using this Website.

We reserve the right to update or amend these Terms and Conditions at any time and your

continued use of the Website following any changes shall be deemed to be your

acceptance of such change. It is therefore your responsibility to check the Terms and

Conditions regularly for any changes.

The services

The Website may provide communication tools such as email, bulletin boards, chat areas,

news groups, forums and/or other message or communication facilities (“the Services")

designed to enable you to communicate with others. Unless stated otherwise the Services

are for your personal and non-commercial use only.

Child supervision

We are concerned about the safety and privacy of our users, particularly children. Parents

who wish to allow their children access to and use of the Website/Services should

supervise such access and use. By allowing your child access to the Services you are

allowing your child access to all of the Services, including email, bulletin boards, chat

areas, news groups, forums and/or other message or communication facilities. It is

therefore your responsibility to determine which Services are appropriate for your child.

Always use caution when revealing personally identifiable information bout yourself or your

children via any of the Services.

Privacy policy

We are committed to responsible data management and subscribe to the principals of the

data protection legislation in the United Kingdom. We are committed to maintaining the

privacy of our users and maintaining the security of any personal information received from

you. If you register for any of the Services you will be asked to provide basic personal

information. The information provided by you is not available for sale or use by third

parties. The information is used solely for notifying you of changes or updates to the

Website/Services. You can refer to our full privacy policy.

Acceptable use

You acknowledge that all information, text, graphics, logos, photographs, images, moving

images, sound, illustrations and other materials ("the Content”), whether posted publicly or

transmitted privately, are the sole responsibility of the person from whom such Content

originated. We do not control or endorse the Content and cannot guarantee the accuracy,

integrity or quality of such Content and you acknowledge that by using the Services you

may be exposed to Content that is offensive and/or indecent. The Soteria Group will not be

liable in any way for any Content or for any loss or damage of any kind resulting from the

use of any Content transmitted via the Services and you agree to bear all risks associated

with the use of any Content, including any reliance on the accuracy or completeness of

such Content.

• In using the Website/Services you agree not to:

• Use the Services to send junk email, spam, chain letters, pyramid schemes or any other

unsolicited messages, commercial or otherwise;

• Post, publish, distribute or disseminate material or information that is defamatory,

infringing, obscene, indecent, threatening, abusive, harassing or unlawful;

• Post, publish, distribute or disseminate material or information that incites discrimination,

hate or violence towards any person or group on account of their race, religion, disability,

nationality or otherwise;

• Threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of

privacy and publicity) of others;

• Use any information or material in any manner that infringes any copyright, trademark,

patent or other proprietary right of any party;

• Make available or upload files that contain a virus, worm, trojan or corrupt data that may

damage the operation of the computer or property of another;

• Collect or store personal information about others, including email addresses;

• Advertise or offer to buy or sell goods or services for any commercial purpose, unless

such communication facility specifically allows such messages;

• Impersonate any person or entity for the purpose of misleading others;

• Violate any applicable laws or regulations;

• Use the Website/Services in any manner that could damage, disable, overburden or

impair the Website/Services or interfere with any other parties use and enjoyment of the

Website/Services;

• Post, publish, distribute or disseminate material or information that you do not have a

right to transmit under any law or under contractual or fiduciary relationships (such as

inside information or confidential information disclosed in the course of employment or

under a confidentiality agreement);

• Attempt to gain unauthorised access to any of the Services, other accounts, computer

systems or networks connected to the Website/Services through hacking, password

mining or any other means.

• We have no obligation to monitor the Services but shall be entitled to review materials

posted to a communications facility and, at our sole discretion, to remove any material

that breaches these Terms and Conditions or is otherwise objectionable.

Termination

We have the right to terminate your access to any or all of the Services at any time,

without notice, for any reason, including without limitation, breach of these Terms and

Conditions. We may also at any time, at our sole discretion, discontinue the Website/

Services or any part thereof without prior notice and you agree that we shall not be liable

to you or any third party for any termination of your access to the Website/Services

Links to third party websites

The Website/Services may include links to third party websites that are controlled and

maintained by others. Any link to other websites is not an endorsement of such websites

and you acknowledge and agree that The Soteria Group is not responsible for the content

or availability of any such sites.

Intellectual property rights

The Website and its content (including without limitation the Website design, text, graphics

and all software and source codes connected with the Website and the Services) are

protected by copyright, trade marks, patents and other intellectual property rights and

laws. In accessing the Website you agree that you will access the contents solely for your

personal, non-commercial use. None of the content may be downloaded, copied,

reproduced, transmitted, stored, sold or distributed without the prior written consent of the

copyright holder. This excludes the downloading, copying and/or printing of pages of the

Website for personal, non-commercial home use only.

The Soteria Group does not claim ownership of any materials you post, upload or submit

to any publicly accessible area of the Services. However, by doing so you are granting us

a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce,

publicly display, edit, translate or publish such Content for as long as you elect to display

such Content via the Services. The licence shall be terminated when such Content is

deleted from the Services.

Disclaimers and limitation of liability

Use of the Website/Services at your own risk. The Website/Services are provided on an

“AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and

without warranty of any kind whether express or implied, including but not limited to the

implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement,

compatibility, security and accuracy.

To the extent permitted by law, The Soteria Group will not be liable for any indirect or

consequential loss or damage whatsoever (including without limitation loss of business,

opportunity, data, profits) arising out of or in connection with the use of the Website/

Services.

The Soteria Group makes no warranty that the Website/Services will meet your

requirements, that content will be accurate or reliable, that the functionality of the Website/

Services will be uninterrupted or error free, that defects will be corrected or that the

Website/Services or the server that makes them available are free of viruses or anything

else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the

liability of The Soteria Group for death or personal injury as a result of the negligence of

The Soteria Group.

Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.

Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or

unenforceable for any reason by any court of competent jurisdiction then such Term or

Condition shall be severed and the remaining Terms and Conditions shall survive and

remain in full force and effect and continue to be binding and enforceable.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the

law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Our Terms (Course/Education/Services/Products)

These Terms

What these terms cover

These are the terms and conditions on which we supply courses/education/services to

you, whether these are goods, services or digital content.

Why you should read them

Please read these terms carefully before you submit your order to us. These terms tell you

who we are, how we will provide courses to you, how you and we may change or end the

contract, what to do if there is a problem and other important information. If you think that

there is a mistake in these terms, please contact us to discuss.

Information about us and how to contact us

Who we are

We are The Soteria Group a company registered in England and Wales.

How to contact us

You can contact us by emailing info@thesoteriagroup.co.uk

How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email

address or postal address you provided to us in your order."Writing" includes emails. When

we use the words "writing" or "written" in these terms, this includes emails.

Course retests/re-evaluation, failures and standards

All education, training and courses we provide and deliver, either on behalf of another

regulating body or The Soteria Group, have different training objectives, learning

outcomes, key learning points, minimum standards, testing/assessment and pass or fail

criteria. All education, training, pre-learning and mentorship we provide gives the

necessary time, materials, resources and support needed to meet these criteria.

Depending on outcomes there are varied means of evaluating these factors such as

written exams, practical scenarios and others.

All education and training also has is own retest/re-evaluation standards. For example,

retaking of tests or the chance to resit within 30 days. Standards are set by the respective

regulating bodies. Please contact us for more information or guidance on these standards

and requirements for certification before booking.

All instructors are registered with the regulating bodies in order instruct on respective

courses.

Our contract with you

How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point

a contract will come into existence between you and us.

If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing and will not

charge you for the training course. This might be because the we no longer offer that

course, because of unexpected limits on our resources which we could not reasonably

plan for, because we have identified an error in the price or description of the course or

because we are unable to meet a course date you have specified.

We only sell to the UK without further discussion. Our website is solely for the promotion of

our courses in the UK. Unfortunately, we do not accept orders from addresses outside the

UK.

Our courses

The course may vary slightly from the pictures. The images of the courses offered on our

website are for illustrative purposes only and your course experience may vary slightly

from those images.

Your rights to make changes

If you wish to make a change to the course you have booked please contact us. We will let

you know if the change is possible. If it is possible we will let you know about any changes

to the price of the course, the timing of course dates or anything else which would be

necessary as a result of your requested change and ask you to confirm whether you wish

to go ahead with the change. If we cannot make the change or the consequences of

making the change are unacceptable to you, you may want to end the contract (see Your

rights to end the contract).

Our rights to make changes

Minor changes to the courses

We may change the course:

• To reflect changes in relevant laws and regulatory requirements; and

• To implement minor adjustments and improvements, for example to address a change in

training methods.

More significant changes to the courses and these terms

In addition, as we informed you in the description of the course on our website, we may

make changes to these terms or the course, but if we do so we will notify you and you may

then contact us to end the contract before the changes take effect and receive a refund for

any courses paid for but not received. An example of the more significant changes are:

• Course dates; and / or

• Venue where the course may take place.

Providing the courses

When we will provide the course

During the order process we will let you know when the course will take place.We are not

responsible for delays outside our control. If our supply of the course is delayed by an

event outside our control then we will contact you as soon as possible to let you know and

we will take steps to minimise the effect of the delay. Provided we do this we will not be

liable for delays caused by the event, but if there is a risk of substantial delay you may

contact us to end the contract and receive a refund for any courses you have paid for but

not participated in.

What will happen if you do not give required information to us

We may need certain information from you so that you can participate in the course, for

example, your age, pre-requisite qualifications. If so, this will have been stated in the

description of the courses on our website. We will contact you to ask for this information. If

you do not give us this information within a reasonable time of us asking for it, or if you

give us incomplete or incorrect information, we may either end the contract (and the above

will apply) or make an additional charge of a reasonable sum to compensate us for any

extra work that is required as a result. We will not be responsible for you being unable to

participate in the course or not participating in any part of the course if this is caused by

you not giving us the information we need within a reasonable time of us asking for it.

Your rights to end the contract

You can always end your contract with us. Your rights when you end the contract will

depend on what you have bought, whether there is anything wrong with it, how we are

performing and when you decide to end the contract:

• If what you have bought is misdescribed you may have a legal right to end the contract

(or to participate in another course or to get some or all of your money back).

• If you want to end the contract because of something we have done or have told you we

are going to do.

• If you have just changed your mind about the course. You may be able to get a refund if

you are within the cooling-off period, but this may be subject to deductions. In all other

cases (if we are not at fault and there is no right to change your mind).

Ending the contract because of something we have done or are going to do or if you are

ending a contract for a reason set out below the contract will end immediately and we will

refund you in full for any course(s) which you have not participated in and you may also be

entitled to compensation. The reasons are:

• We have told you about an upcoming change to the course or these terms which you do

not agree to.

• We have told you about an error in the price or description of the course you have

ordered and you do not wish to proceed;

• There is a risk that the course(s) may be significantly delayed because of events outside

our control; or

• You have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most course(s) bought online you have a legal right to change your mind within 14

days and receive a refund. These rights, under the Consumer Contracts Regulations 2013,

are explained in more detail in these terms.

When you don't have the right to change your mind

You do not have a right to change your mind in respect of:

• Courses once these have started, even if the cancellation period is still running.

• Courses, once these have been completed, even if the cancellation period is still

running.

How long do I have to change my mind?

Have you bought services (for example, military training course?) If so, you have 14 days

after the day we email you to confirm we accept your order. However, once we have

completed the services you cannot change your mind, even if the period is still running. If

you cancel after we have started the services, including if the course has started and / or

we have sent you the relevant course materials, you must pay us for the services provided

up until the time you tell us that you have changed your mind.

Ending the contract where we are not at fault and there is no right to change your mind.

Even if we are not at fault and you do not have a right to change your mind, you can still

end the contract before it is completed, but you may have to pay us compensation. A

contract for services (such as the supply of our courses) is completed when we have

finished providing the services and you have paid for them. If you want to end a contract

before it is completed where we are not at fault and you have not changed your mind, just

contact us to let us know. The contract will end immediately and we will refund any sums

paid by you for course(s) not provided but we may deduct from that refund (or, if you have

not made an advance payment, charge you) reasonable compensation for the net costs

we will incur as a result of your ending the contract.

Cancellation – client wishes to cancel course in full where we are not at fault and client has

no right to change their mind.

Transfer – client wishes to amend existing booking to another course date*

• 30 days or more before course starts - 100% refund

• 15 – 30 days before course starts - 50% refund

• 8 – 14 days before course starts - 25% refund

• 7 days or fewer before course starts - 0% refund

Note also the £50 for each refund occurrence.

* Note that cancellation terms for transfers relate to the dates of the original booking

How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract. To end the contract with us, please let us know by

doing one of the following:

• Email at info@thesoteriagroup.co.uk. Please provide your name, home address, details

of the order and, where available, your phone number and email address.

• Online. Complete the form on our website - https://www.thesoteriagroup.co.uk/.

How we will refund you

We will refund you the price you paid for the course, by the method you used for payment.

However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are

exercising your right to change your mind, we may deduct from any refund an amount for

the supply of the service for the period for which it was supplied, ending with the time

when you told us you had changed your mind. The amount will be in proportion to what

has been supplied, in comparison with the full coverage of the contract

When your refund will be made

We will make any refunds due to you as soon as possible. If you are exercising your right

to change your mind then your refund will be made within 14 days of your telling us you

have changed your mind.

Our rights to end the contract

We may end the contract if you break it. We may end the contract for a course at any time

by writing to you if:

• You do not make any payment to us when it is due and you still do not make payment

within 7 days of us reminding you that payment is due;

• You do not, within a reasonable time of us asking for it, provide us with information that is

necessary for us to provide the courses, for example, your age;

• You do not, within a reasonable time, allow us access to your premises to supply the

services (if applicable).

You must compensate us if you break the contract. If we end the contract in the situations

set out we will refund any money you have paid in advance for services we have not

provided but we may deduct or charge you reasonable compensation for the net costs we

will incur as a result of your breaking the contract.

We may withdraw the course

We may write to you to let you know that we are going to stop providing the course that

you have booked or that we do not have sufficient numbers in order to provide the course

on the course dates previously advised. We will let you know at least 5 days in advance of

our stopping the supply of the course and will refund any sums you have paid in advance

for course which will not be provided or will offer you an alternative date.

If there is problem with the course

How to tell us about problems

If you have any questions or complaints about the course, please contact us. You can write

to us at info@thesoteriagroup.co.uk

Complaints and appeals policy

All complaints and appeals will be dealt with in accordance with our complaints policy

which is available upon request.

Price and payment

Where to find the price for the course.

The price of the course (which includes VAT) will be the price advised to you when

commutation take place over telephone or email and confirmed by an invoice. We take

reasonable care to ensure that the price of the course advised to you is correct. However

please see above for what happens if we discover an error in the price of the course you

order.

We will pass on changes in the rate of VAT

If the rate of VAT changes between your order date and the date we supply the course, we

will adjust the rate of VAT that you pay, unless you have already paid for the course in full

before the change in the rate of VAT takes effect.

What happens if we got the price wrong

It is always possible that, despite our best efforts, some of the courses we offer may be

incorrectly priced. We will normally check prices before accepting your order so that,

where the course' correct price at your order date is less than our stated price at your

order date, we will charge the lower amount. If the course' correct price at your order date

is higher than the price stated to you, we will contact you for your instructions before we

accept your order. If we accept and process your order where a pricing error is obvious

and unmistakeable and could reasonably have been recognised by you as a mispricing,

we may end the contract, refund you any sums you have paid and require the return of any

goods provided to you.

When you must pay and how you must pay. We accept by bank transfer and sometimes by

credit and / or debit card. We will advise you what payment options are available to you at

the time of booking. You must make full payment when booking the course unless

otherwise advised by us.

We can charge interest if you pay late. If you do not make any payment to us by the due

date we may charge interest to you on the overdue amount at the rate of 8% a year above

the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on

a daily basis from the due date until the date of actual payment of the overdue amount,

whether before or after judgment. You must pay us interest together with any overdue

amount.

What to do if you think an invoice is wrong. If you think an invoice is wrong please contact

us promptly to let us know. You will not have to pay any interest until the dispute is

resolved. Once the dispute is resolved we will charge you interest on correctly invoiced

sums from the original due date.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to

comply with these terms, we are responsible for loss or damage you suffer that is a

foreseeable result of our breaking this contract or our failing to use reasonable care and

skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or

damage is foreseeable if either it is obvious that it will happen or if, at the time the contract

was made, both we and you knew it might happen, for example, if you discussed it with us

during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do

so. This includes liability for death or personal injury caused by our negligence or the

negligence of our employees, agents or subcontractors; for fraud or fraudulent

misrepresentation; for breach of your legal rights in relation to the course as summarised

above.

When we are liable for damage to your property. If we are providing services in your

property, we will make good any damage to your property caused by us while doing so.

However, we are not responsible for the cost of repairing any pre-existing faults or damage

to your property that we discover while providing the services.

We are not liable for business losses. We only supply the courses for domestic and private

use in accordance with these terms. If you use the courses for any commercial, business

or re-sale purpose we will have no liability to you for any loss of profit, loss of business,

business interruption, or loss of business opportunity.

How we may use your personal information.

We will only use your personal information as set out in our privacy policy.

Other important terms

We may transfer this agreement to someone else. We may transfer our rights and

obligations under these terms to another organisation. We will always tell you in writing if

this happens and we will ensure that the transfer will not affect your rights under the

contract. If you are unhappy with the transfer you may contact us to end the contract within

5 days of us telling you about it and we will refund you any payments you have made in

advance for courses not provided.

You need our consent to transfer your rights to someone else (except that you can always

transfer our guarantee). You may only transfer your rights or your obligations under these

terms to another person if we agree to this in writing.

Nobody else has any rights under this contract (except someone you pass your guarantee

on to). This contract is between you and us. No other person shall have any rights to

enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the

paragraphs of these terms operates separately. If any court or relevant authority decides

that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist

immediately that you do anything you are required to do under these terms, or if we delay

in taking steps against you in respect of your breaking this contract, that will not mean that

you do not have to do those things and it will not prevent us taking steps against you at a

later date. For example, if you miss a payment and we do not chase you but we continue

to provide the course, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These

terms are governed by English law and you can bring legal proceedings in respect of the

course in the English courts. If you live in Scotland you can bring legal proceedings in

respect of the course in either the Scottish or the English courts. If you live in Northern

Ireland you can bring legal proceedings in respect of the course in either the Northern Irish

or the English courts.

Sales/Product Policy

Returns Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after

the product has been received. For packages lost in transit, all claims must be submitted

no later than 30 days after the estimated delivery date. Claims deemed an error on our

part are covered at our expense. If you notice an issue on the products or anything else on

the order, please contact us via the website.

The return address is set by default to the Printful facility. Unclaimed returns get donated

to charity after 30 days. If Printful's facility isn't used as the return address, you would

become liable for any returned shipments you receive.

Wrong Address - If you provide an address that is considered insufficient by the courier,

the shipment will be returned to our facility. You will be liable for reshipment costs once we

have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable

for the cost of a reshipment to yourself (if and as applicable).

The Soteria Group does not accept returns of sealed goods, such as but not limited to face

masks, which are not suitable for return due to health or hygiene reasons. You hereby

agree that any returned orders with face masks won’t be available for reshipping and will

be disposed of.

Returned by Customer - It is best to contact before returning any products. Except for

Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for

products, face masks, as well as size exchanges are to be offered at your expense and

discretion.

A purchase must contact us via the website and express their will to return the item within

7 consecutive days after receiving it, providing a picture of the item. The withdrawal

request will undergo an evaluation to verify whether the product was used or destroyed,

even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/

EU of the European Parliament and of the Council of 25 October 2011 on consumer rights,

the right of withdrawal may not be provided for:

• The supply of goods that are made to the consumer's specifications or are clearly

personalised;

• Sealed goods which were unsealed after delivery and thus aren't suitable for return due

to health protection or hygiene reasons, therefore Printful reserves rights to refuse

returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language,

regardless of any translations made for any purpose whatsoever.

Delivery

Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time

depends on your location, but can be estimated as follows:

• USA: 3 – 4 business days

• Europe: 6 – 8 business days

• Australia: 2 – 14 business days

• Japan: 4 – 8 business days

• International: 10 – 20 business days

Where will my order ship from?

We work with an on-demand order fulfilment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our

control and is assessed by your local customs office. Customs policies vary widely for

every country so please check with your local customs office directly to see if they apply

duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at

your neighbours, get in touch with us via the website with your order number. If you did

find a mistake in your delivery address, we can send you a replacement order, but

shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so

depending on where you are, your orders are printed and shipped from the facility that can

do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions

about your tracking or shipment, drop us a line at info@thesoteriagroup.co.uk.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you

quickly, please email us or contact us via the website within a weeks' time (7 days) with

photos of the damaged product, your order number, and any other details you may have

about your order. We’ll get back to you with a resolution as soon as possible!

Returns

We don’t offer returns and exchanges, but if there’s something wrong with your order,

please let us know by contacting us via the website.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If

any of these apply, please contact us via the website with photos of wrong/damaged items

and we’ll sort that out for you.

Can I exchange an item for a different size/colour?

At this time, we don't offer exchanges. If you’re unsure which size would fit better. Though

rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us

know within a week after receiving your order. Include your order number and photos of

the mislabeled item, and we’ll send you a new one, or issue a refund!

Summary

Summary of your legal rights

We are under a legal duty to supply courses that are in conformity with this contract. See

the box below for a summary of your key legal rights in relation to the course. Nothing in

these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For

detailed information please visit the Citizens Advice website www.adviceguide.org.uk or

call 03454 04 05 06.

If your product is services, for example one of our courses, the Consumer Rights Act 2015

says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and

skill, or

get some money back if we can't fix it.

b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations

2013).

Cookie Policy

The Soteria Group is committed to ensuring that your privacy is protected. For full details

of our privacy policy, as well as information regarding data protection.

This Cookie Policy pertains to the personal information we collect or generate about our

customers on our websites and describes the types of information collected, how your

information is used, shared and protected. It also explains the choices you have relating to

your information.

What is a Cookie?

An HTTP cookie - commonly referred to as just "cookie" - is a parcel of text sent back and

forth between a web browser and the server it accesses. Its original purpose was to

provide a state management mechanism between a web browser and a web server.

Without a cookie (or a similar solution), a web server cannot distinguish between different

users, or determine any relationship between sequential page visits made by the same

user. For this reason, cookies are used to differentiate one user from another and to pass

information from page to page during a single user's website session. A web server uses

cookies to collect data about a given browser, along with the information requested and

sent by the browser's operator (the visitor). Cookies do not identify people, but rather they

are defined themselves by a combination of a computer, a user account, and a browser.

Cookies We Use

Google Analytics tracking (along with most web tracking software) uses cookies in order to

provide meaningful reports about your visit to our site. However, Google Analytics cookies

do not collect personal data about you.

Google Analytics uses cookies to define user sessions, as well as to provide a number of

key features in the Google Analytics reports. Google Analytics sets or updates cookies

only to collect data required for the reports. Additionally, Google Analytics uses only firstparty cookies. This means that all cookies set by Google Analytics for the domain send

data only to the servers for that domain. This effectively means that the data cannot be

altered or retrieved by any service on another domain.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used

these links to leave our site, you should note that we do not have any control over that

other website. Therefore, we cannot be responsible for the protection and privacy of any

information which you provide whilst visiting such sites and such sites are not governed by

this privacy statement. You should exercise caution and look at the privacy statement

applicable to the website in question.

IP Address

An IP address is a unique identifier that certain electronic devices use to identify and

communicate with each other on the Internet. When you visit our websites, we may view

the IP address of the device you use to connect to the Internet. We use this information to

determine the general physical location of the device and understand from what

geographic regions our website visitors come from.

Categories of Cookies

1. Necessary

These cookies are essential in order for our site to operate properly and enable you to

use its features.

2. Performance

These cookies collect information about how visitors interact with our websites, such as

what pages are visited and what errors may have occurred across the site. The

information collected is used to improve how our websites work.

3. Targeting

These cookies are used to deliver adverts more relevant to users based on their

interests. They can also be used to limit the number of times users see an advertisement

as well as help measure the effectiveness of an advertising campaign. They can be placed

on a device by us or by a third party with our consent. For example, where you choose to

link to various social networks (such as Facebook, Twitter and Pinterest) via our website,

these social network sites may place cookies on your device and use these to target

advertising to you on their or other websites.

Your Choices

Cookies are used with your consent in accordance with applicable law. You can stop

cookies being downloaded on to your computer by selecting the appropriate settings on

your browser. Most browsers will tell you how to stop accepting new cookies, how to be

notified when you receive a new cookie, and how to disable existing cookies. You can find

out how to do this for your particular browser by clicking "help" on your browser's menu or

by visiting http://www.aboutcookies.org.uk. Please note, however, that without cookies you

may not be able to take full advantage of all our website features.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the

following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can

click to indicate that you do not want the information to be used by anybody for direct

marketing purposes

• If you have previously agreed to us using your personal information for direct marketing

purposes, you may change your mind at any time by writing to or contacting us.

We will not sell, distribute or lease your personal information to third parties unless we

have your permission or are required by law to do so. We may use your personal

information to send you promotional information about third parties which we think you

may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please

write to or email us as soon as possible at the above address. We will promptly correct any

information found to be incorrect.

How to turn off cookies

Please use the following links below to disable cookies on your particular browser:

• Manage Chrome Cookies

• Manage Internet Explorer Cookies

• Manage Safari Cookies

• Manage FireFox Cookies

For more information regarding any of the move please contact The Soteria Group Ltd via

the website or email info@thesoteriagroup.co.uk

The Soteria Group Ltd

71 Rectory Road

Little Oakley

Essex

CO12 5LD

info@thesoteriagroup.co.uk

www.thesoteriagroup.co.uk

Dated: 25th March 2025